Q: What is PT. DNG WOODWORKS INDONESIA / D&G Gallery Bali?
A: PT. DNG WOODWORKS INDONESIA is a Bali-based furniture and construction company specializing in high-quality wood-based structures. Under the brand D&G Gallery Bali, we have been a trusted name in handcrafted wood furniture for more than two decades.
Q: Where are your physical locations?
A: We have two locations in Kerobokan, Bali:
Store & Showroom: Located at Jl. Merta Sari No.96, Kerobokan Kelod, Kec. Kuta Utara. You are welcome to visit during our operating hours.
Warehouse: Located at Jl. Persada II No.1B, Kerobokan Kelod, Kec. Kuta Utara. Visits to our warehouse are by appointment only.
Q: What are your showroom's operating hours?
A: Our showroom is open from Monday to Saturday, 09:00 - 17:00 WITA. We are closed on Sundays and public holidays.
Q: What types of wood do you use?
A: We specialize in using two premium types of wood:
Teakwood (Jati): Known as a medium high-density wood that is very durable and resistant to decay and termites.
Suar Wood (Trembesi): Has a very attractive grain suitable for fine furniture and an interlocking structure that prevents cracking.
Q: Is the wood you use sustainably sourced?
A: Yes, sustainability is a priority for us. Our Teakwood is sourced from the Indonesian Forestry Agency (PERHUTANI), a state agency that manages sustainable teak plantations. Meanwhile, Suar Trees are fast-growing and easily replaceable, making them an eco-friendly option.
Q: What finishing options are available?
A: We offer several finishing options to suit your style:
Natural Finish: Highlights the raw beauty and organic grain patterns of the wood.
Black Wash Finish: Adds a bold and sophisticated touch while preserving the wood's unique texture.
White Wash Finish: Creates a clean, airy, and contemporary aesthetic.
Q: How do I place an order for a retail item?
A: For retail items, you can place an order directly through the online store on this website. Simply add the products you want to your cart and follow the checkout process.
Q: Can I request a custom-designed furniture piece?
A: Absolutely. We offer customized design services to transform your vision into reality. Our team will work with you to create furniture that fits your specific needs and style.
Q: How long does production take for an order?
A: Production time varies depending on the product and its complexity. For reference, products like stools can take 3-5 days , while larger tables might take 7-10 days or more. An accurate time estimate will be provided in your official quotation.
Q: What payment methods do you accept?
A: We accept various payment methods for your convenience, including Bank Transfer, Credit Card (via payment gateway), and E-Wallets. Full details will be available during the checkout process.
Q: Do you ship outside of Bali or internationally?
A: Yes. We are proud to have served over 100+ clients worldwide and we work with trusted logistics partners to ensure your product arrives safely, wherever you are.
Q: How are shipping costs calculated?
A: For retail purchases, shipping costs will be calculated automatically at checkout based on your destination address. For custom orders and B2B projects, shipping costs will be detailed in the total quotation.
Q: Does DNG offer wholesale pricing?
A: Yes, we welcome partnerships with furniture retailers, interior designers, and architects. Please contact us through the form on our "Business Solutions" page to inquire about wholesale pricing and terms.
Q: What types of projects has PT. DNG WOODWORKS INDONESIA handled?
A: Our expertise spans residential, commercial, and hospitality projects. We have been trusted to work on apartment developments at Nuanu City and supply furniture for renowned hotels like the Intercontinental Bali Resort and Sheraton Bali Kuta Resort.
Q: Is your company legally registered to participate in project tenders?
A: Yes. PT. DNG WOODWORKS INDONESIA is a legally registered sole proprietorship company in Indonesia. You can download our legal documents on the "About Us" page for administrative and tender purposes.
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